Each Sasha Nicholas piece is hand made & hand painted.
We are very careful with our orders. If, however, we misspell a word or monogram that was correctly submitted by you, we will happily pay for return shipping, make your new piece as quickly as possible, and if necessary, expedite shipping. We rarely have mistakes and try our best to avoid them. We want you to be thrilled with your new cherished piece and your experience with Sasha Nicholas!
Please be sure you appreciate the charm and natural imperfections of hand painted pieces before placing your order. Variations in letters, color, dimension, image placement and composition are common characteristics of a hand made and hand painted product and may be present in your Sasha Nicholas piece. In addition, from time to time we make slight adjustments in font family and size in order to enhance the aesthetics of our products.
Personalized gifts are hand painted as they have been submitted by you and cannot be canceled or returned. Please review your order carefully before placing it. Remake requests due to variations and the handmade characteristics above or due to your submission error are not accepted.