WHERE CAN I SEE SASHA NICHOLAS PIECES IN PERSON?
Our retail partners display our entire collection including several personalized samples. Whenever possible, please purchase your Sasha Nicholas products at your local retailer so that you can continue to see our designs in person. Our retail partners offer friendly, experienced, personalized service and valuable gift-giving guidance. They also support your local economy. You will always be able to find the perfect gift for your next meaningful occasion at a Sasha Nicholas retail partner store.
HOW DO I REGISTER? Click here for details
HOW DO I RECEIVE & REDEEM LOYALTY POINTS? Click here to join our Loyalty Program!
ARE SASHA NICHOLAS PRODUCTS FOOD SAFE?
Our porcelain pieces are food safe, FDA compliant, and California Prop 65 compliant, the highest standard in dinnerware safety.
HOW DOES THE BACK INSCRIPTION WORK? Click here for details
WHAT IS MONOGRAM ETIQUETTE? Click here for pointers
WHAT ARE CARE INSTRUCTIONS FOR MY SASHA NICHOLAS OR HEREND PIECES?
Porcelain is very strong but breakable if abused. To ensure life-long use & enjoyment of your Sasha Nicholas or Herend porcelain pieces, we recommend the following:
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
2 weeks + Shipping, so approximately 3 Weeks. If there's any change to the timeline, you will be informed immediately. If you need something by a certain date, please include it in your order form in the note area at checkout. We will confirm that we can have it on time before processing the order.
CAN YOU CHOOSE TO HAVE A PERSONAL INSCRIPTION ON THE BACK OF A PIECE AND NO MONOGRAM ON THE FRONT?
Yes, it is possible to order a piece without a monogram on the front of your piece and still have a personal inscription on the back of your piece.
IN STORE PICK UP:
If you live in St. Louis and would like to pick your order up at our studio, please put your St. Louis address as the shipping address. The next screen will show the option of In Store Pickup. Check that and finish your order. We will notify you when your order is ready. If you would like us to contact you a particular way you are always welcome to put that or any other information in the COMMENTS section during checkout. We'd love to see you!
HOW DO I SUBMIT A HANDWRITTEN INSCRIPTION? Click here for details
WHAT IS YOUR RETURN POLICY? Please see our handmade agreement below:
Each Sasha Nicholas piece is hand made for you as you have been submitted them and cannot be canceled or returned. Please review your order carefully before placing it. Remake requests due to variations and the handmade characteristics or due to your submission error are not accepted. Please be sure you appreciate the charm and natural imperfections of hand decorated pieces before placing your order. Slight variations in letters, color, dimension, placement and composition are common characteristics of a hand made and hand painted product and may be present in your Sasha Nicholas piece. In addition, from time to time we make slight adjustments in font family and size in order to enhance the aesthetics of our products.
We are very careful with our orders. We rarely have mistakes and try our best to avoid them. We want you to be thrilled with your new cherished piece and your experience with Sasha Nicholas so if we misspell a word or monogram that was correctly submitted by you, we will happily pay for return shipping, make your new piece as quickly as possible, and if necessary, expedite shipping!